Premier Legacy Films (“we”, “us”, “our”) is dedicated to creating deeply personal films while respecting and protecting your privacy. We understand the sensitive nature of the stories and materials entrusted to us. This Privacy Policy outlines how we collect, use, disclose, store, and manage your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to information gathered via our website (premierlegacyfilms.com), consultations, interviews, provided materials, and all communications related to our services. Our operations are based in Melbourne, Victoria.

Creating your personal documentary requires us to collect various types of information, potentially including:

• Contact Information: Your name, email address, phone number, residential address or suburb.
• Client Relationship Information: Your relationship to the main subject of the film (if you are arranging it for someone else).
• Consultation & Project Details: Information about the type of film you’re interested in (Legacy, Memorial, Tribute, Milestone), your motivations, specific requirements, and questions you may have.
• Biographical & Sensitive Information: The core content of your film – life stories, personal experiences, memories, opinions, values, family history, and potentially sensitive details (e.g., health information, personal relationships) shared voluntarily during the interview or planning stages.
• Biometric Information: Video and audio recordings of interviews capturing your image, likeness, and voice.
• Personal Media: Photographs, home movies (video/audio), documents, letters, and other personal materials you provide for inclusion, which may feature yourself, family, friends, and others.
• Website Interaction Data: Information collected through cookies or similar technologies when you visit our website, such as your IP address, browser type, pages visited (often aggregated or anonymised).
• Feedback & Consent Records: Testimonials, feedback on our services, and records of your consent for specific uses (e.g., using a clip as a sample).

  We recognise the highly personal and often sensitive nature of this information and handle it with the utmost confidentiality and care.

We collect information directly from you or your authorised representative(s) through various methods:

• Direct Communication: When you contact us via phone, email, or our website’s contact/consultation booking forms.
• Consultations: During initial discussions about your project needs.
  Film Production Process: Through the ‘Story Starter’ workbook (if used), the recorded ‘Master Interview’, and when you provide us with physical or digital copies of your personal media (photos, videos, etc.).
• Website Usage: Automatically, through cookies and analytics tools when you browse our website.

Our primary purpose for collecting and using your personal information is to deliver the personalised filmmaking service you have requested. This includes:

• Scheduling and conducting your complimentary consultation.
• Communicating effectively with you throughout the project lifecycle.
• Understanding your story, vision, and requirements to tailor the film production.
• Conducting the interview and recording your narrative.
• Skillfully editing the film, incorporating your interview, personal media, relevant contextual material (stock/archival footage), and chosen music.
• Managing the technical aspects of video restoration/enhancement, editing, and final file production.
• Delivering the final film product to you.
• Responding to your enquiries and providing customer support.
• Improving our service offerings based on feedback (anonymised where possible).
• Sharing testimonials or sample film clips (only where you have provided explicit, specific consent beforehand).
• Complying with any legal or regulatory obligations in Australia.

Your personal story and information are treated with strict confidentiality. We will not disclose your personal information, particularly the content of your film or raw footage, except in the following circumstances:

• To You/Your Authorised Representatives: Delivering the final film to you and anyone you explicitly authorise to receive or view it.
• To Our Team: Necessary access for our direct employees or core contractors (e.g., editor, producer) involved in creating your film, who are bound by confidentiality obligations.
• To Third-Party Service Providers: Where essential for service delivery (e.g., secure, encrypted cloud storage for large file transfer/backup; professional photo restoration services if outsourced with your knowledge; video hosting platforms only for sample clips you have explicitly consented to share publicly). We ensure such providers have appropriate security and privacy safeguards, ideally within Australia or compliant with APP requirements for overseas disclosure.
• With Explicit Consent: For any other purpose not listed here (e.g., using your film clip as a public sample), we will obtain your specific, informed consent beforehand.
• By Law: If required or authorised by an Australian law, court, or government agency.

  We absolutely do not sell, trade, or rent your personal information to third parties for marketing or any other purpose.

We take the security of your highly personal information very seriously. We implement reasonable administrative, technical, and physical security measures to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

• Secure digital storage with access controls for interview footage, provided media, and film drafts.
• Secure methods for receiving and returning any physical media you provide.
• Confidentiality agreements with staff and relevant contractors.
• Secure destruction or de-identification of personal information when it is no longer needed for the purposes for which it was collected, or as required by law (e.g., after final film delivery and an appropriate backup period).

  You will receive the final film file, and you are responsible for its secure storage and sharing thereafter.

Our website may use cookies to improve functionality and user experience, and analytics tools (like Google Analytics) to understand website traffic patterns. This information is often aggregated and helps us improve our site. You can typically manage cookies through your browser settings.

While we operate in Australia, some third-party services we use (e.g., cloud storage) may involve storing or processing data in servers located outside Australia. If we disclose personal information overseas, we take reasonable steps to ensure the recipient complies with the Australian Privacy Principles or operates under a comparable privacy protection scheme.

We may need to update this policy occasionally. Any changes will be effective immediately upon posting the revised policy on our website. We recommend reviewing it periodically.

If you have any questions about this Privacy Policy, concerns about our handling of your personal information, or wish to make a complaint, please contact us:

Privacy Officer
Premier Legacy Films
Phone: 0431 800 208

We will investigate your complaint and respond promptly. If you are unsatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.